Supercomputer

Technical Support Services

Technical support service is provided through a support point system. Support points can be purchased in units (1 SP), which cost ¥2,500 for academic entities or ¥5,000 for private entities.

Support points are only valid for the fiscal year in which they were purchased.

Service List

Service name Required SP Term Service outline
Delivery line disk service Portable disk connection
(read only)
0 SP
up to
2 weeks
This is a service in which an external disk brought in by the user (size: up to 10 TB) can be connected to the Supercomputer (read only) for up to 2 weeks.
※Data on the Supercomputer cannot be copied onto the external disk.
Portable disk connection
(full access)
4 SP
up to
2 weeks
The user can bring in an external disk (size: up to 10 TB) and connect it for up to 2 weeks, with full access to his or her home directory. The user can copy data from the Supercomputer to the external disk. USB 2.0 disks and standard NAS disks can be connected. Details on how to connect a disk are available separately.
Disk delivery service
(standard)
1 SP
/disk
-
The disk is delivered to the user via parcel delivery service.
Disk delivery service
(premium)
2 SP
/disk
-
The disk is delivered to the user via a transport service specializing in transport of sensitive equipment.
The HGC Supercomputer License Certification Exam
(A super computer system account is required for access)
0 SP
-
At HGC, in order to prevent system problems caused by user jobs, we limit the number of jobs which one user can run simultaneously to 128. After passing the HGC Supercomputer License Certification Exam, users can execute more than 128 UGE jobs simultaneously.
Short term application for massively parallel job execution
(A super computer system account is required for access)
10 SP
/256 core
1 day
Users can execute MPI jobs that exceed 256 jobs in parallel. Users must first pass the HGC Supercomputer License Certification Exam.
※One application allows a user exclusive use for one day.
Security pack SSH login monitor
20 SP
1 year
The user is sent by a daily e-mail a history of SSH connections to the user's account. The user can also use the white list in his or her home directory to limit access to certain user accounts.
File access rights monitor The user is sent a weekly e-mail with a list of files in the user's home directory with a permission bit set for group or other.
Hard disk destruction
1 SP
/time
-
Users can bring in external disks to have the data erased. The disk is destroyed using a degausser type hard disk crusher. All data is erased from the disk, and the disk can no longer be used.
Software installation
Shirokane3 Application for Software Upgrade
Application for Software Installation
(A super computer system account is required for access)
0 SP
-
A service for installing requested software.
※Depending on the software, we may require a long time to install it, and we may deny the user if unable to install it.
Software priority installation
10 SP
/time
-
Users must sometimes wait a month for normal software installation. However, if users apply for this service, they will be given priority for installation of the software by a specialist engineer.
※Depending on the software, we may require a long time to install it, and we may deny the user if unable to install it.

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