Using E-mail

This manual describes using e-mail (
* HGC mail service will be terminated by 2019.

We send out important e-mails, so please make sure you are able to read them. We do not mind if you configure your HGC e-mails to be forwarded to a different e-mail address.

  • If you didn't want to use HGC e-mail address in your application, we configure your HGC e-mails to be forwarded to the e-mail address that was written in your application form. If your e-mail address changes, please contact to Supercomputing secretariat.
Send Server,
Receive Server
PasswordIndependent of Supercomputer
Submission Port
(SMTP is not available)
110, 995, 143, 993
(SSL based protocols are better.)
Web Interfaces
E-mail Account Setup
(Changing password, Forwarding e-mail)
User Support Page
Using Web Mail
(Checking received e-mail, Sending e-mail)
Web Mail (Active! mail)
Mail Address FilterSecure MX Portal
Maximum Size of Sent Message100 MB
Sending Limitations300 Recipients per message, 300 messages every 5 minutes
Operational Procedure Upon Finding a Virus in a Received E-mail's Attachment Elimination of the virus and sending of the e-mail to the recipient if possible. If it cannot be eliminated, the attachment will be deleted and a warning message sent to the intended recipient
Spam Mail CountermeasuresAutomatic tagging of [SPAM] in the Subject line should an e-mail be detected as spam
SMTP Permission RangeInternet, SMTP-AUTH is needed
  • The number of mails sent depends on the number of recipients. If you send 1 e-mail to 300 recipients, it will be 5 minutes after you've sent the e-mail before you can send another.
  • If a virus is able to be taken from an infected attachment, it will be extinguished. If it cannot be removed, the attachment itself will be deleted.

Login to User Support Page

Use your browser to access User Support Page. Enter in your e-mail address and password and click the "Login" button.

Changing Your Password

After you've logged in to User Support Page click on "Service Management". mail_smx_02

Click on "Change email password". mail_smx_03

Enter in the password you would like to change your e-mail password to and click "Change". mail_smx_04

Forwarding E-mail

After you've logged in to User Support Page click on "Service Management". mail_smx_02

Then, click on "Mail forward setting". mail_smx_05

Enter in the e-mail address that you wish to forward incoming mail to, and click "Setting". mail_smx_06

Login to Web Mail

Use your browser to access Web Mail (Active! mail). Enter in your User ID (E-mail Address) and Password, and then click "Login". webmail_smx_01

Mail Address Filter

If you make the following settings, you can set up to always refuse or always receive mails from specific senders.

Access the Secure MX Portal in the browser. As the login screen appears, enter your email address and password. securemx_portal01

Click "User Setting." securemx_portal02

If you want to always receive mails received from a specific sender, click "Sender Allow List Settings". If you want to always deny, click "Sender Deny List settings". securemx_portal03

Add the mail address you want to receive or refuse to the list and click "Save" securemx_portal04

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